Last Updated: February 6, 2023
Effective: February 6, 2023
This policy represents our commitment to your privacy and the respectful use of your data.
While we've tried to make this policy easy to follow and read, we understand that you may still have questions. If you do, you can contact us at firstname.lastname@example.org.
What This Policy Covers
We offer document preparation and regulatory compliance filing Services to businesses and individuals. Depending on the Service you use, we may collect different information about you, and additional privacy terms, notices, and/or disclosures may apply to your use of the Services. This policy does not cover data collected by or through third-party websites or services.
Our Data Collection Practices
Information We Collect
In order to provide the Services, we collect personal information directly from our users, from our customers as part of providing our Services, and from visitors to our Services.
Collection Directly from Our Users
We collect information about users who create accounts with us:
- Creating an account. If you create an account, we ask you to provide some basic registration information such as your name and email address. If you’re registering on behalf of a company, we may also ask you to provide some details about that company as well.
- Making a purchase. If you choose to make a purchase from us, we ask you to provide billing details such as credit card information.
- Contacting us. If you contact our customer service team, we will collect your contact information, such as phone number or email address, as well as the contents of your communication. We may also ask for additional information to help us better assist you, such as technical information about your browser or information about your account with us.
- Using our Software License Management Tools. If you use our Software License Management Tools, we will collect additional information about the computers you use our software on, such as the computer MAC address, computer name, and software license number.
- Using our Services. If you use our Services, we will collect financial information and related data you provide for the completion of any FERC or SEC regulatory form, as well as information related to tasks, including comments and messages to other users.
Collection When You Visit Our Website
- If you visit our website, we will collect technical information from your browser, whether you have an account with us or not. This includes log data, which is automatically generated by your browser every time you request a webpage, and includes your IP address, browser User Agent, Referrer, and the requested webpage. We may also make use of trusted third-party analytics tools such as Google Analytics. These third parties may collect information about your activity on our Services in order to help us to better understand how users interact with our Services. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.
How We Use the Information We Collect from You
Your information is used to provide and improve the Services. That includes:
- Operating, evaluating, maintaining, improving, and developing the Services, including remembering your preferences and customizing the Services to user needs;
- Conducting in-house research and development to help improve and further develop the Services;
- Preventing, managing, and investigating fraud or abuse;
- Marketing products or services offered by us to you; and
- Communicating with you about your use of the Services.
If You Use XBRLworks or GoFiler Online, your information will also be used to create regulatory filings in XBRL, XML, or HTML format using the data you’ve provided.
When We Share Your Information
In limited circumstances, we share the information we collect from you.
- With your consent. We may share your information when you give us permission.
- With our business partners. We may share your information with our third-party business partners in order to provide services to you.
- For legal process and emergency situations. We may be required to disclose or preserve for future disclosure your personal information if we believe, after due consideration, that doing so is reasonably necessary to protect Novaworks' rights or property or to comply with a law, regulation, valid legal process, or to prevent imminent and serious bodily harm to a person, and in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Your Opt-Out and Communication Choices
We may send you information about our products, notices regarding your account, and other messages related to Novaworks services, including marketing emails. You can unsubscribe by clicking on the unsubscribe link in those emails, emailing email@example.com with the email address you wish to unsubscribe, or calling 1-585-424-1700. Please note that you may still receive account and billing notices from us, if applicable.
Other Privacy Information
We maintain reasonable, industry-standard security procedures and practices to protect your personal information. Novaworks does not collect information from children under the age of 13.
Data Security and Retention
Novaworks retains all of the information we collect or that you submit for as long as your account is active, or is needed to provide you services, or for purposes including fraud prevention, legal compliance, dispute resolution, as well as for the enforcement of our agreements.
Your information is stored on secure servers in the United States. We maintain reasonable, industry-standard security procedures and practices to protect your information. Here are a few other steps we take to protect your information:
- We implement technical measures to prevent unauthorized access and keep security patches and software up-to-date.
- Employee access to your information is restricted and audited.
- Sensitive personal information is stored in encrypted form
- All personal information is encrypted during transfer.
Last Updated: February 6, 2023
Effective: February 6, 2023
What are Cookies?
A cookie is a small text file which is placed on your computer's hard drive that allows the web application to identify your computer as a unique user. Cookies can help analyze web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by enabling websites to remember your actions and preferences over a period of time. With cookies, you don't have to keep re-entering certain kinds of information whenever you come back to the site or browse from one page to another. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Novaworks does not use third-party cookies.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
How to Control Your Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and some services and features may not work.
For easy steps on how to control and/or delete your cookies collected by your browser, please consult the following links: